Rebrand FAQs
Has the company’s core mission of changed?
No! Being part of Hubexo’s global suite of solutions will enhance our capabilities to deliver greater construction knowledge at local, regional, national, and international levels. By using our combined 100 years of construction expertise for our customers, we will provide access to better data, products, and services.
Will our existing contracts and agreements remain valid?
Yes, all existing contracts and agreements will be fully maintained without interruption.
What email addresses will Hubexo use?
Our new email address follow this format: [email protected]. Please mark Hubexo.com as a safe sender so that you do not miss any important information.
Will there be pricing changes due to the rebranding?
There are no pricing or service level changes associated with the rebrand. We will continue to deliver the same high-quality service at your current rate.
Will I continue to work with my same team and contacts?
Yes, our pledge to you, as a valued customer, remains the same. We take communications with our customers very seriously and we are committed to making sure that you are informed every step of the way. Your communications will come from Hubexo (including our email domain and invoicing), and our website will be refreshed; however, our phone numbers, teams, and employees, the high level of service, account accessibility to products, and the products themselves remain the same. Customers may continue to contact us in the same way, through the same channels as they always have.
Will my current systems/integration continue to work?
There will be no disruption to your infrastructure, integrations, or service.
Are my data and account information secure in this transition?
Absolutely! We maintain the same rigorous data protection and security protocols.
How will customer support be managed?
Customer support will remain unchanged. Our phone numbers, product accessibility, contact channels, representatives, and communications with you will be the same as they have been in the past. Please whitelabel emails from Hubexo.com so that you do not miss any important updates or information.
Who do I talk to if I have questions?
Your dedicated account manager or sales representative will be able to answer any questions you may have.
What are the future benefits?
We are looking forward to enhanced resources, expanded capabilities, and continuing innovation – so stay tuned!
Will you have new features or products?
We are excited about the future for you and your company. There are new products on our roadmap and future potential developments. We will communicate these updates as they become available.
Are legal compliance standards maintained?
Yes, we have and will continue to meet all existing industry compliance requirements.
Will my terms of service change?
Our rebranded website will have an updated privacy policy and terms of use; however, the current terms of use for your accounts with us will remain in effect with no immediate modifications.
How will I be informed of future changes?
We are committed to transparent, proactive communication about all significant developments. We will email you, so please make sure to add Hubexo.com to your list of safe senders.
Can I reach out with questions?
Yes – we love to interact with our clients and are always happy to chat with you. For more information, please visit na.hubexo.com. You can also email or call your dedicated representative or customer support.
